In this video, Tracy from Aon shares how she uses Listening step 7 in her day-to-day job as an in-house lawyer. Key Questions: • What is the difference between open and closed questions? • Can you give any examples of the difference? • How can you use open questions to support being a better listener? • Can you come up with examples of open questions?
Up to 10 mins
Learners can describe Listening step 7 and how it is used in a workplace example.