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In this video, Tracy from Aon shares how she uses Listening step 7 in her day-to-day job as an in-house lawyer. Key Questions: • What is the difference between open and closed questions? • Can you give any examples of the difference? • How can you use open questions to support being a better listener? • Can you come up with examples of open questions?
Time required
Up to 10 mins
Skill Steps
Steps
Steps
Step
s
7
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Learning outcomes
Learners can describe Listening step 7 and how it is used in a workplace example.
