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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
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Self-Management

Adapting

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
2
:

Recognising emotions

I can tell how others are feeling

Core ideas

A

What it means to tell how others are feeling

Being able to tell how others are feeling means being able to identify the emotions that another person might be feeling. 

It might mean noticing clues like facial expressions, tone of voice, body language, and the words they use. It also involves understanding the situation they are in and imagining how you would feel in their place. 

For example, if someone speaks quietly and looks down, they might be feeling sad or nervous. If they smile and talk excitedly, they are likely happy. 

Being aware of these signs helps you respond in a kind and thoughtful way. This skill is important for building good relationships and supporting others when they need help or encouragement.

B

Why it is helpful to tell how others are feeling

Recognising how others feel helps to build strong relationships, improve communication, and respond in thoughtful ways. When you understand someone’s emotions, you can support them, avoid misunderstandings, and create a more positive environment.

Benefits of knowing how others are feeling include:

  • Communicating better: Understanding emotions helps you choose the right words and tone.
  • Stronger relationships: When people feel understood, they are more likely to trust and connect with you.
  • Preventing arguments: Recognising frustration or discomfort early can help resolve issues before they escalate.
  • Helping others: If someone is struggling, noticing their emotions allows you to offer help or encouragement.

For example, if someone seems disappointed after an event, showing you understand their feelings and asking if they want to talk about it can help them feel heard.

C

How to tell how others are feeling

People express emotions in different ways. Ways to spot emotions include:

  • Facial expressions: Smiles, frowns, raised eyebrows, or tight lips can reveal emotions like happiness, confusion, or frustration.
  • Body language: Crossed arms might indicate discomfort, while leaning forward could suggest interest.
  • Tone of voice: A flat or quiet voice may suggest sadness, while a loud or sharp tone might signal anger.
  • Changes in behaviour: If someone who normally talks a lot becomes quiet, they may be feeling upset or distracted.

Remember, that some people find it easier than others to spot emotions and you need to find approaches that work for you. Also, signs which mean something in one culture might mean something quite different in another culture so be careful about this. 

Ways to check on others’ emotions include:

  • Asking open questions: Instead of asking "Are you upset?" try "You seem a bit quiet today - would you like to talk about anything?"
  • Observing their response: If they respond openly, they may feel comfortable discussing their emotions. If they seem hesitant, they may not be ready to share.
  • Reflecting their feelings back: Saying, "It sounds like you’re feeling frustrated about that situation" can allow them to agree or correct your understanding.

Recognising and checking emotions takes practice, but it helps to build understanding and improve interactions with others.

Assessment

Reflective questions for individuals can include:

  • What does it mean to tell how someone is feeling?
  • Why is it helpful to understand how someone is feeling?
  • How can you spot signs of how someone is feeling?
  • When have you spotted how others are feeling and how did you know?

Observation cues for trainers can include:

  • Is the individual able to recognise the emotions of others?
  • Is the individual able to use tactful questioning to understand how others are feeling? 

Evidence can include individuals’ self-reflections or observations from others.

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