By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Communication

Speaking

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
7
:

Expressing self

I use tone, expression and gesture to be understood

Core ideas

A

What is meant by tone, expression and gesture 

When we speak, we do not just use words. The way we say things and how we move our bodies can also show what we mean. This includes:

  • Tone of voice: The way our voice sounds, such as soft or loud, calm or excited, serious or playful.
  • Facial expressions: How our face looks, such as smiling to show happiness or raising eyebrows to show surprise.
  • Gestures: Movements we make with our hands or body, such as nodding to show agreement or using hand movements to explain something.

These things help make our message clearer and help others understand how we feel.

B

Why tone, expression and gesture matter 

Using tone, expression, and gestures helps make communication more effective and interesting. It is useful because:

  • It makes the message clearer: The way we say something helps people understand the meaning behind our words.
  • It shows emotions: A friendly tone and a smile can make us seem warm and approachable, while a serious tone can show importance.
  • It keeps people interested: Speaking with a lively tone and using gestures can keep people engaged in what we are saying.
  • It helps avoid misunderstandings: If words alone could have different meanings, our tone and expressions can help explain what we really mean.
  • It makes communication feel more natural: People connect better when they can see emotions and reactions through tone and gestures.

Without these elements, speech can sound dull or unclear, making it harder for others to stay engaged and understand the message.

C

How to use tone, expression and gesture when communicating 

Tone is how we say words, not just the words themselves. The same phrase can mean different things depending on tone. Tone is shaped by:

  • Pitch: How high or low someone is speaking (high sounds anxious, low sounds calm).
  • Tempo: How quickly someone is speaking (fast sounds energetic, slow sounds authoritative)
  • Volume: How loudly someone is speaking (loud sounds confident, quiet sounds controlled)
  • Intonation: How the pitch of the speaking rises or falls over a sentence (rising sounds uncertain or questioning, falling sounds confident)
  • Stress: How some words are said more strongly for emphasis (emphasising words changes meaning)

Facial expressions add meaning beyond words, showing emotions like joy, anger, or surprise. People often take more meaning from expressions than speech or interpret the words that you are saying with the emotion that they read from your expressions. 

Gestures are movements of the body which might convey meaning, alongside tone and expression. For example:

  • An outstretched arm inviting someone in
  • Crossed arms which suggest defensiveness
  • Leaning forwards when speaking to show engagement 

It is important to remember that in different cultures, the same tone, expressions or gestures might have different meanings.

Assessment

Reflective questions for individuals can include:

  • What are tone, expression and gesture when speaking?
  • Why is it important to be aware of your tone, expression and gesture?
  • How can you use tone, expression and gesture to communicate effectively?
  • When have you used tone, expression and gesture to support your communication?

Observation cues for trainers can include:

  • Is the individual able to use tone, expression and gesture appropriately to convey the meaning they want and to support their communication? 
  • Is the individual able to do this when trying to support a range of communication purposes and in different settings?

Evidence can include individuals’ self-reflections and observations from others.

Ready to discover more?

A mockup of the Skills Builder hub on a laptop screen. The mockup shows the teaching resources available and the built-in filter system that allow users to find resources suited to their needs.

Skills Builder Hub

Access Hub

Skills Builder Hub is a complete platform for educators around the world to build their learners’ essential skills.

Join Skills Builder Hub to get free, ready-to-go resources to build essential skills today.

Skills Builder Benchmark

Access Benchmark

Skills Builder Benchmark allows individuals to discover their own essential skills.

It’s free to get started, and is used by individuals, employers, educators and NGOs across the world.

A mockup of Skills Builder Benchmark on a laptop screen. The display shows the beginning of the Skills assessment for Adapting.

Get the Educators Handbook

Re-published for Universal Framework 2.0, the handbook helps any educator to use the Skills Builder approach with their learners - whether in primary, secondary, college or specialist settings.