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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
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Communication

Listening

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
6
:

Note-taking

I record important information

Core ideas

A

What note-taking means

Note-taking means writing down key information while listening to someone speak. It helps to remember important details later. Good notes focus on the most useful points rather than writing down everything word for word.

People take notes when listening to:

  • Summarise important information: Writing the main ideas in a short and clear way.
  • Organise thoughts: Making it easier to understand and review later.
  • Remember details: Helping to recall instructions, ideas, or facts.
  • Track discussions: Keeping a record of what was said for future use.

For example, if someone is explaining how to complete a task, taking notes can help you follow the instructions correctly later.

B

Why and when note-taking is important 

Taking notes is useful in many situations, especially when you need to remember or act on information.

Note-taking is particularly important:

  • During long conversations: If a lot of details are shared, notes help to keep track.
  • When receiving instructions: Ensures you complete tasks correctly.
  • In discussions or meetings: Helps remember important points or agreements.
  • When learning something new: Makes it easier to review and understand later.

Note-taking is helpful because it:

  • Prevents forgetting important details: Especially when there is a lot of information.
  • Helps with accuracy: Notes reduce mistakes caused by misunderstanding or memory gaps.
  • Saves time later: You won’t need to ask for the same information again.
  • Improves focus: Taking notes keeps you engaged in listening.

However, note-taking may not always be needed. If the information is very simple or already recorded, listening carefully without writing may be enough.

C

How to take notes effectively to record important information

Firstly, it is important to start by concentrating. Do this by removing distractions, avoiding interruptions, staying comfortable and planning breaks.

People speak faster than we can write, so it’s impossible to capture everything said. The goal is to focus on the most important points.

  • Be selective: Write down key facts, like dates or names, rather than the full story.
  • Pay attention to repetition: If something is said more than once or emphasised, it’s likely important.

You might decide that it is better to use tools like a mind map to capture and organise ideas rather than writing line after line, particularly if the conversation is going in lots of different directions. 

Effective note-taking helps organise information and makes it easier to understand later.

  • Know the topic: Start with a clear idea of the purpose and subject.
  • Use bullet points: Write short, clear points grouped by theme.
  • Show connections: Use arrows or diagrams to link ideas and concepts.
  • Use shorthand: Find abbreviations or symbols to save time (e.g., “=” for “means” or “→” for “leads to”).

After note-taking, review your notes and summarise the main points to help your understanding. Try to do that before too much time has passed.

Assessment

Reflective questions for individuals can include:

  • What is note-taking when listening?
  • Why and when is note-taking a helpful part of listening?
  • How can you keep notes of important information when listening?
  • When have you shown you can keep good notes when listening?

Observation cues for trainers can include:

  • Is the individual able to record key information when given a range of inputs in different forms - for example, listening to an audio recording, watching a video, or attending a lecture or meeting?

Evidence can include individuals’ self-reflections, notes that they have made when listening, and observations from others.

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