What is meant by active listening

Active listening means using your body language, eye contact, and small verbal responses to show that you are paying attention and understanding what someone is saying. It is more than just hearing words – it is about making the speaker feel listened to and valued.

When you listen actively, you:

• Use positive body language: Nod, smile, and face the speaker to show interest.
• Make eye contact: Look at the speaker naturally (without staring) to stay engaged.
• Give small verbal responses: Say things like “I see”, “That makes sense”, or “Go on” to encourage the speaker.

For example, if someone is explaining an idea, an active listener might nod slightly, maintain friendly eye contact, and say “That’s interesting” or “I understand” to show they are engaged.

Some people find maintaining eye contact challenging, so you can find other ways to show that you are listening.

Why and when active listening is important 

Active listening is important in many situations because it helps people understand each other better and avoid misunderstandings.

There are some times when active listening is particularly important:

• During conversations: Helps understand others and build good relationships.
• When receiving instructions: Ensures the speaker knows you are listening to the instructions.
• In group discussions: Helps follow ideas and encourages contributions.
• When someone needs support: Shows care and helps others feel heard.

Active listening is helpful because it:

• Improves understanding: Listening carefully prevents mistakes.
• Shows respect: Makes the speaker feel valued and appreciated.
• Helps solve problems: Encourages teamwork and better decision-making.

Reduces conflicts: Misunderstandings are less likely when people listen properly.

How to demonstrate active listening

Your body language affects how others see your interest in the conversation. To show you are listening:

• Face the speaker: Turn towards them so you look engaged. If you seem uncomfortable, they may think you are uninterested.
• Avoid fidgeting: Moving your hands, feet, or objects can be distracting and suggest you’d rather be elsewhere.
• Keep your arms open: Crossing your arms can seem defensive. Open gestures show you are receptive.
• Lean in slightly: This signals interest and helps you listen more closely.
• Show engagement on your face: A relaxed expression or a natural smile (when appropriate) makes the speaker feel at ease.

Making eye contact shows you are listening and not distracted. It also helps you pick up on the speaker’s emotions and understand what they find important. However, too much eye contact can feel uncomfortable. Aim for around 60-70% to strike the right balance. If you find eye contact uncomfortable try using short bursts or look between someone’s eyes.

Finally, small verbal responses can show you are listening to an individual speaker by giving short replies such as “I see”, “That makes sense”, or “Really?”. These small words and phrases encourage the speaker to continue and show that you are following what they are saying. Even smaller cues like “hmmm” might be helpful.