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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Collaboration

Leadership

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
3
:

Recognising reactions

I know when others have strong feelings about something

Core ideas

A

What it means to recognise others’ reactions

Recognising others' reactions means noticing how people respond to something, whether through their words, facial expressions, body language, or tone of voice. It involves paying attention to clues like excitement, hesitation, confusion, or enthusiasm. 

For example:

  • A person looking puzzled after hearing an idea might need more explanation.
  • Someone giving a thumbs-up and smiling likely agrees with a suggestion.
  • A person staying quiet and avoiding eye contact might feel unsure or uncomfortable.
B

Why it is helpful to recognise others’ feelings about something 

Recognising how others feel can improve communication, strengthen relationships, and help avoid misunderstandings. It allows you to respond in a thoughtful way and work better with others.

  • It helps build positive relationships: When people feel understood, they are more likely to trust and respect you. It can make conversations and teamwork smoother.
  • It helps prevent bigger arguments: If you notice that someone is upset or frustrated, you can avoid making the situation worse. Understanding emotions can help you find solutions that work for everyone.
  • It can improve decision-making: Considering how others feel can help you make fairer and wiser choices. 

For example, if someone feels uncertain about a change, recognising this could help you explain things more clearly or offer reassurance. If someone is excited about an idea, understanding their enthusiasm might encourage you to support it.

C

How to recognise when others have strong feelings about something   

People do not always say exactly how they feel, but there are signs that can help you notice when someone has strong emotions about something.

  • Listen to their words: If someone repeats a point or speaks with a lot of energy, it may mean they feel strongly about it. If they hesitate or struggle to find the right words, they might be feeling uncertain or emotional.
  • Pay attention to tone of voice: A louder or faster voice can suggest excitement, frustration, or urgency. A quieter voice may indicate nervousness, sadness, or hesitation.
  • Observe facial expressions and body language: Frowning, crossed arms, or looking away might mean someone is unhappy or uncomfortable. Smiling, leaning in, or nodding could show interest and agreement.
  • Notice changes in behaviour: If someone becomes unusually quiet, they may be upset or deep in thought. If they suddenly speak more than usual, they may have a strong opinion they want to share.

If you are unsure how someone feels, there are ways to find out without making them uncomfortable.

  • Ask gently: A simple question like “How do you feel about this?” or “Would you like to share your thoughts?” can invite them to express themselves. If they do not want to talk, respect their space.
  • Listen carefully: Let them speak without interrupting. Show you are listening by nodding or making small responses like “I see” or “That makes sense.”
  • Check for clues in what they say: If they use words like “I’m not sure” or “I don’t know,” they may be feeling uncertain or worried. If they say, “I really think we should…” with confidence, they probably feel strongly about it.
  • Be patient: Some people take time to share their feelings, especially if they are unsure or uncomfortable. Giving them time and showing understanding can help them open up.

By paying attention and asking thoughtful questions, you can better understand how others feel and respond in a helpful way.

Assessment

Reflective questions for individuals can include:

  • What does it mean to recognise others’ feelings about something?
  • Why is it helpful to understand how other people feel about something?
  • How can you understand how someone is feeling about something?
  • When have you understood how someone is feeling about something?

Observation cues for trainers can include:

  • Is the individual able to recognise the feelings of others about an idea?
  • Is the individual able to sensitively explore someone’s feelings if they are unsure?

Evidence can include individuals’ self-reflections and observations from others.

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