To achieve Step 3, individuals will need to be able to listen, and retain, recall and share what they have heard.
In Steps 1 and 2 individuals focused on their ability to listen to others and remember simple instructions, and to use questioning to check their understanding. This step builds off this by dealing with the recalling and retelling of longer pieces of information.
The building blocks of this step are learning:
In education, we spend a lot of time learning new things. Many courses and qualifications are structured to start with the basic ideas of a topic which then become gradually more complex, building on what we have previously learnt. This means it is very important that we can remember extended things that we have heard. This might be from listening to a teacher, watching a lecture or viewing an informative video clip. After learning about a new idea, it is useful to think about it before discussing it with our peers or teachers. By focusing on the key points, we are able to retain the most important parts of what we have heard. This can be helpful when revising for a test or to help us support others to understand an idea.
In the workplace, we often work in teams. At times, some team members may be unable to attend a meeting, presentation or call but important ideas might have been discussed. In order for us to keep our team informed and to get their opinion, it is important that we are able to listen carefully and share what we have heard accurately. Someone might pass on some helpful feedback, share a positive experience or lodge a complaint and it is important that we can identify the key points of what has been said and share this with the right colleagues. In the workplace being time efficient is highly valued. Therefore, it is very important to share only the key points of a conversation or meeting after carefully considering what they are.
When away from work or education, we may spend quite a bit of time with other people, perhaps as a member of a large club, with friends or family, or even volunteering. If we are taking part in activities, it will be important that we listen to the instructions and then act accordingly. We maybe expected to support more junior members of the team and being able to recall and share helpful information will be important to this role. In addition, we might take part in group discussions with friends or family members. During these conversations, we might want to share ideas or thoughts that we have previously heard. Choosing the key points and sharing them accurately will be important to having an effective discussion.
To best practise this step of Listening, apply what you have learnt to a real-life situation. Choose one or more of the activities below, remind yourself of the key points and strategies in the step, and have a go!
To teach this step:
This is a step that lends itself to regular practice in the classroom setting, and once mastered, will support learning and a positive classroom dynamic. The teacher can:
This step lends itself well to being assessed through a simple exercise, although it can also be observed over time.
This step is relevant to everyone who is working with others in the course of their work, whether colleagues, customers or partners.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill step in the workplace:
For those already employed, this step is best assessed through observing or questioning an individual. For instance:
During the recruitment process, this step could be assessed by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
At home, you can easily support your child to build their essential skills. The good news is that there
are lots of ways that you can have a big impact, including: