To achieve Step 6, individuals will be able to demonstrate that they are listening by using eye contact with whoever is speaking and other positive, encouraging body language.
In earlier steps, individuals focused on their experience of receiving information and how to take that information on effectively. The next steps, Steps 6 to 8, focus on how individuals can demonstrate effective listening to others.
The building blocks of this step are learning how to:
To teach this step:
This is a good step to reinforce regularly in the course of normal teaching:
This step is best assessed through observation in day-to-day learning, although a particular scenario or role-play could also be created. For example, the teacher could create a check-list, based on the reminders above, and assess whether individual learners are demonstrating those. This could be extended to peer assessment too.
This step is relevant to everyone who works with others in the course of their work, whether colleagues, customers or partners.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill in the workplace:
An individual could also practice this skill step through volunteering in a role such as supporting a young people during their exams or coaching a nervous performer at work.
For those already employed, this step is best assessed through observation. For instance:
During the recruitment process, this step could be assessed by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
As an individual, you might be thinking about how best to support your own essential skills. The good news is that there is lots that you can do that will have a big impact, including:
We’ve developed a whole series of tools and resources to help you to build these skills, including:
As a parent or carer, you might be thinking about how best to support your children to build their essential skills. The good news is that there is lots that you can do that will have a big impact, including:
We’ve developed a whole series of tools and resources to help parents to build these skills, including:
There is also content for older children and young people, including short activities and reflections that they can complete alone, or with you.