To achieve Step 7, individuals will be able to use appropriate open questions to demonstrate that they are listening and to open up the conversation to learn more.
In earlier steps, the focus has been on how to listen effectively, and then how to use body language and eye contact to show listening.
The building blocks of this step are learning how to:
To teach this step:
This step lends itself to easy reinforcement across learning. For example:
This step can be assessed through a simple assignment or observation. For example:
This step will be relevant for all people who receive verbal instructions. This step is particularly relevant to individuals working on more complex tasks or projects and to those involved in receiving or setting work for other people.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill in the workplace:
For those already employed, this step is best assessed through observation. For instance:
During the recruitment process, this step could be assessed by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
As an individual, you might be thinking about how best to support your own essential skills. The good news is that there is lots that you can do that will have a big impact, including:
We’ve developed a whole series of tools and resources to help you to build these skills, including:
As a parent or carer, you might be thinking about how best to support your children to build their essential skills. The good news is that there is lots that you can do that will have a big impact, including:
We’ve developed a whole series of tools and resources to help parents to build these skills, including:
There is also content for older children and young people, including short activities and reflections that they can complete alone, or with you.