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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Creative Problem Solving

Problem Solving

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
3
:

Sharing problems

I describe problems to others

Core ideas

A

What is meant by a problem

A problem is a situation that needs to be solved or improved. It can be something that causes difficulty, confusion, or stops progress. Problems can be big or small, simple or difficult.

Some common types of problems include:

  • Practical problems: Issues that make it harder to complete a task, such as not having the right tools or resources.
  • Communication problems: Misunderstandings or unclear messages that lead to confusion.
  • Decision-making problems: Situations where choosing the best option is difficult.
  • Relationship problems: Disagreements or arguments between people.

A problem is something that needs attention and effort to fix, whether by yourself or with the help of others.

B

Why and when to describe problems to others 

Talking about problems can be useful because it helps:

  • Find solutions: Others might have good ideas or advice that can help fix the issue.
  • Get support: Sharing a problem can make it easier to deal with emotionally or practically.
  • Avoid misunderstandings: Describing a problem clearly helps others understand the situation better.
  • Make improvements: Identifying a problem is the first step in making things better.

It is helpful to describe problems when:

  • You need help: If you cannot solve the problem alone, asking for advice or support can make a difference.
  • The problem affects others: If a problem is causing difficulties for a group, sharing it can help everyone find a solution.
  • There is a risk of making mistakes: Explaining a problem before acting can prevent errors.
  • You are unsure what to do: If a situation is unclear, describing it to someone else can help you understand it better.

Keeping a problem to yourself can sometimes make it worse. Speaking about it can lead to new ideas and better outcomes.

C

How to describe problems to others well 

To describe a problem clearly and effectively, you can:

  • Be specific: Explain exactly what the problem is rather than speaking in general terms.
  • Stick to the facts: Describe what has happened carefully and clearly.
  • Give details that matter: Share important information, such as when and where the problem occurred.
  • Explain why it is a problem: Make it clear why the issue needs attention.
  • Stay calm and polite: Communicating in a respectful way makes others more likely to listen and help.
  • Suggest possible solutions: If you have ideas about how to fix the problem, share them.

For example, instead of saying “Everything is going wrong,” you could say “I am struggling with this task because I don’t fully understand the instructions.” This makes it easier for others to offer useful help.

By describing problems well, you make it easier to solve them.

Assessment

Reflective questions for individuals can include:

  • What is meant by a problem, and can you give some different examples?
  • Why and when could you share a problem with someone else?
  • How can you describe problems well to someone else?
  • When have you had to describe a problem to someone else and how did it go?

Observation cues for trainers can include:

  • Is the individual able to identify a problem where they need help or support?
  • Is the individual able to describe a problem to someone else for help or support?

Evidence can include individuals’ self-reflections and observations from others.

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