Some problems have clear technical solutions, like fixing a broken machine by replacing a part or following a set of instructions. However, other problems are more complex and need creative thinking. Spotting these problems early helps in finding the right approach to solving them.
A problem without a simple technical solution often has multiple possible causes. For example, if a team project is delayed, it may not just be because one person is behind. The delay could be due to unclear instructions, lack of resources, or poor communication. Identifying all the factors involved can prevent wasted effort on solutions that don’t work.
Another sign of a complex problem is when one solution might create new difficulties. If a customer is unhappy with a product, simply offering a refund might not address their concerns. The company may need to review its processes to prevent similar issues in the future.
For these problems there are no single ‘correct’ answers. Instead, there are a range of possible ways that the problem might be solved but each option will have its own advantages and disadvantages (these are explored more in future steps).
When a problem does not have a single clear answer, it is important to explore different possible solutions. This means thinking beyond the first idea that comes to mind and considering other approaches.
Creating different solutions allows for comparison, helping to choose the best option. For example, if an event is running over budget, one option might be to reduce costs by finding cheaper suppliers, while another might be to raise more funds through sponsorship. Each solution has its own advantages and challenges, and considering multiple options helps in making a balanced decision.
It also means being open to creative and unexpected ideas. Some solutions may not seem obvious at first but could be the most effective. For instance, if a workplace struggles with low motivation, one solution might be offering bonuses, while another might be improving the working environment to make it more engaging.
By generating different solutions, you can also prepare for challenges. If one approach fails, having alternative ideas means you can quickly adapt and try something else.
To create a range of options for solving a complex problem:
Once you have a wide range of options, you will be in a strong position to decide which is best. It is important to push yourself to come up with lots of options because as humans we often just work with the first idea we have. It takes effort to come up with more options, but it will be worth it, as the first option is rarely the best.
Reflective questions for individuals can include:
Observation cues for trainers can include:
Evidence can include individuals’ self-reflections, evidence of individuals creating a range of options in response to a complex problem they have been given, and observations.
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