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Skills Icon: Listening
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Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
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Creative Problem Solving

Problem Solving

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
9
:

Exploring causation

I explore causes and effects

Core ideas

A

What is meant by causes and effects

Causes and effects help us understand why things happen and what results they create. A cause is the reason something happens, while an effect is the result or consequence of that cause. Identifying causes and effects is important in solving problems because it helps us see connections between actions and outcomes.

For example, if a neighbourhood has a problem with litter, possible causes could include a lack of bins, individuals not being aware of the impact of littering, or windy weather blowing rubbish around. The effects might be an untidy environment, increased cleaning work, or harm to wildlife. Understanding these connections allows the best action to be taken.

Some situations have a single clear cause and effect, while others are more complex with multiple causes and effects. For instance, if a shared project is not progressing well, the causes could be unclear roles, poor communication, or lack of motivation. The effects might include missed deadlines, arguments within the group, and not achieving the goal.

B

Why it is important to analyse causes and effects

Analysing causes and effects is essential for solving complex problems because:

  • It helps find the root cause: Instead of only treating symptoms of a problem, you can address the underlying issue. For example, if a sports team keeps losing games, simply telling them to try harder might not help. Identifying whether the real issue is lack of practice, poor teamwork, or ineffective strategies allows for a better solution.
  • It improves decision-making: Understanding causes and effects allows you to make informed choices. If you know why a problem happens, you can take steps to prevent it in the future. For example, if individuals are struggling with their work, leaders might discover that the cause is unclear instructions or a lack of resources.
  • It allows for better problem-solving: When you analyse causes and effects, you can think of different ways to fix a problem. If a neighbourhood association is losing members, you might find that the cause is a clash with other activities, uninteresting meetings, or lack of awareness. Once you understand the cause, you can decide whether changing the schedule, making meetings more engaging, or improving promotion is the best solution.

It prevents unintended consequences: Acting without understanding the causes can sometimes make a problem worse. For example, a neighbourhood wanting to reduce littering which increases littering fines might overlook the real cause is a lack of bins.

C

How to analyse causes and effects 

To analyse causes and effects effectively, follow these steps:

  1. Clearly define the problem: Be specific about what the issue is. Instead of saying, "There is too much litter," define the problem more precisely, such as "The amount of litter in the park has increased by 30% over the past three months."
  2. Ask 'Why?' multiple times: Use a technique called the "Five Whys," where you ask "why" repeatedly to get to the root cause. For example:
    • There is a lot of litter in the neighbourhood. Why?
    • People are dropping rubbish. Why?
    • They find it easier to drop rubbish than use a bin. Why?
    • There aren’t enough bins, and they are hard to find.
      This process helps uncover the true cause of a problem rather than just its surface-level symptoms.
  3. Gather evidence: Base your analysis on facts rather than guesses. Talk to people involved, check records, and compare similar situations. For example, if students are struggling with a school subject, asking them about their challenges and looking at their work might reveal whether the cause is unclear teaching, difficult material, or lack of practice.
  4. Consider possible effects: Once you identify causes, think about the short-term and long-term effects of different solutions. If you decide to run a campaign about littering, consider whether you will need posters, neighbourhood announcements, or other methods to reinforce the message over time.

By carefully analysing causes and effects, you can tackle problems more effectively, create better solutions, and avoid future issues. This approach ensures that the actions taken are based on real insights rather than guesswork.

Assessment

Reflective questions for individuals can include:

  • What is meant by causes and effects?
  • Why can understanding causes and effects help solve complex problems?
  • How can you analyse causes and effects?
  • When have you analysed the causes and effects of something?

Observation cues for trainers can include:

  • Is this individual able to explore the causes and effects when given a complex problem?

Evidence can include individuals’ self-reflections and observations from others.

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