To achieve Step 0, individuals will be able to speak clearly to someone that they know – perhaps to ask a question, to talk about something they are familiar with, or give an answer to a question.
This is the first step of speaking in the Skills Builder Universal Framework, and starts with a focus on speaking clearly so that others can understand the words that are being said. This is the foundation for everything else.
The building blocks of this step are learning:
In school or college, we spend the majority of our time studying and learning. It is important when learning that we are able to speak to other people about what we are doing. We may have to answer questions asked by a teacher, or another adult, or explain what we are doing.
We also spend time socialising with friends and others in our classes. It is important that we are able to speak clearly so people are able to understand us.
In the workplace, we need to speak with many different people for lots of different reasons. We speak with colleagues, bosses, customers and anyone we work with. We may have to speak socially, give instructions, explain our actions or talk about our products and services with our customers or even patients. There are very few people who work in any environment where they do not need to speak to other people.
Whatever the reason for speaking to someone, to be effective in the workplace it is essential that we speak clearly. Without clarity, instructions may be unclear, explanations not understood and customers confused.
When socialising with a friend or chatting with members of our family, the interactions require us to be able to speak clearly so what we are saying can be easily understood by someone else. Without understanding, our questions cannot be answered and what we are saying may confuse someone.
To best practise this step of Speaking, apply what you have learnt to a real-life situation. Choose one or more of the activities below, remind yourself of the key points and strategies in the step, and have a go!
To teach this step:
This step lends itself to regular reinforcement in the classroom – particularly by asking learners to talk about their ideas or thoughts on something to a friend before talking about it in a bigger group. Some learners will find this much easier than others, and confidence-building and gentle encouragement is needed along the way.
This step is best assessed through observation. For example:
This step is relevant to everyone who is working with others in the course of their work, whether colleagues, customers or partners.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill in the workplace:
For those already employed, this step can be assessed through observation. For instance:
During the recruitment process, this step could be assessed by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
At home, you can easily support your child to build their essential skills. The good news is that there
are lots of ways that you can have a big impact, including: