A negotiation is a discussion to reach an agreement on something. Sometimes negotiations are high-profile, high-stakes events like trade negotiations or international treaties. We sometimes see negotiations in legal dramas or the news when two giant corporations are looking to merge, or one is seeking to acquire the other.
Most negotiations are much lower-key – they involve two or more parties seeking to overcome an obstacle or deciding to do something together. That includes buying a house, selling a car, dividing assets in a divorce, choosing what to have for dinner, or trying to establish a fair price for a service.
Negotiations happen when the answer is not obvious or pre-decided. Good negotiations should reach a conclusion that is a good outcome for both parties – there is a mutual benefit from whatever is agreed. However, there will be differences in how the benefits are shared between the two parties. Each is interested in securing as much of the benefit for themselves or their organisations as they can.
Generally, negotiations will happen between the two or more parties who have an interest in the decision. Sometimes though, there will be a facilitator to help to reach an agreement – and this might be essential in particularly difficult or complex negotiations.
Several key concepts are essential to understand when planning for a negotiation:
It is vital to think not only from your perspective, but also to predict what the other party is likely to be thinking about. Negotiation is often compared to a game of chess – you cannot only think about your plan, but you need to be constantly aware of the intention of your opponent too. Some things to think about in advance:
Spending time on this planning means that you are best prepared to speak adaptively and to achieve your goals.
Reflective questions for individuals can include:
Observation cues for trainers can include:
Evidence can include individuals’ self-reflections, written plans for a negotiation, and observations from others.
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