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Skills Icon: Listening
Skills Icon: Speaking
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Communication

Speaking

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
6
:

Choosing language

I choose appropriate language for the situation

Core ideas

A

What is meant by appropriate language for the setting

There are lots of ways to communicate to get the same meaning across - but some of those will be better understood or appreciated by your audience than others.

Register is the term used to describe the kinds of words we choose to communicate something. There are three broad registers or types of language that we need to consider:

  • Informal: This is relaxed language, where we might be speaking to friends. We might use slang or speak in a jokey way. We can use this because there is a shared understanding of what we mean that might be particular to those relationships.
  • Formal: We would avoid using slang or speaking in a jokey way. Instead, we use full sentences, conjunctions, and more complex vocabulary. This way of speaking can be understood much more widely, and so we can use it in lots of different settings.

Technical: This is advanced language that we might use when working closely with someone where we have shared expertise. For example, two plumbers or lawyers or teachers might be able to use language, abbreviations, or acronyms with each other that would not make any sense in the wider world. This way of speaking works well for people who share that technical understanding, but it is impossible to understand if you do not.

B

Why it is important to choose appropriate language for the setting

The language you use should always match the setting to ensure your message is understood and respectful. 

Choosing the right language shows respect for the setting and your audience. By adjusting your register, you create the right atmosphere and help others feel comfortable and engaged. It is essential to be aware of what is and is not appropriate and adapt your communication for effective interaction in every situation.

C

How to choose appropriate language for the setting 

It is crucial to select the right register for the setting so that those people who are listening to you have the best chance of understanding what you are telling them:

  • It would feel strange to use formal language with your friends although they would understand you. They might not continue to understand you if you start using unfamiliar technical language.
  • Similarly, many people would feel uncomfortable being spoken to informally by someone who they did not know well. They might be confused about what their relationship is with you or think that you were disrespectful towards them.
  • Finally, anyone who does not have the same sort of technical expertise as you would find it very hard to follow technical language and might feel that they were looking foolish if they could not understand what you were saying.

In summary:

  • Informal language: For friends and people you know well
  • Formal language: For most people and settings, and people you don’t know

Technical language: For speaking to others with shared technical expertise

Assessment

Reflective questions for individuals can include:

  • What does it mean to choose the right language, and what are different registers?
  • Why is it important to use appropriate language for the setting?
  • How can you choose the right register for the setting?
  • When have you used different registers for different settings and why?

Observation cues for trainers can include:

  • Is the individual able to use appropriate language in different settings?

Evidence can include individuals’ self-reflections and observations from others.

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