To achieve Step 1, individuals will show they understand what appropriate behaviour looks like in different settings and act in that way.
In the previous step, individuals showed that they could work positively with other people. This step builds on this by focusing on what appropriate behaviour looks like in different places.
The building blocks of this step are learning:
In education, we spend the majority of our day with other people either in a learning situation or socialising. When working in a group to complete a task or share an activity, we need to be able to behave appropriately towards others. There will be expectations which might include how we speak to one another, what are appropriate things to talk about, how we dress and the rules that we are expected to follow. Understanding and following these expectations will help to work effectively with others.
When we are at work we need to demonstrate the ‘normal’ behaviour expected at our particular place of work, but different workplace settings are likely to have a different ‘normal’. A lawyer or accountant may be expected to dress very differently to a shop assistant or hairdresser. In the same way, the informal style of speaking that a barber may use will be different to the language used by lawyers in a courtroom. However, our personal values, for example good timekeeping and a positive attitude, are likely to be the same wherever we work.
To successfully spend time with other people, whether close friends or strangers,it is important that we always treat another individual appropriately. Whether we are taking part in a formal or informal activity, there are behaviours towards others discussed in this step that will always be unacceptable and may cause conflict and upset for others. It is important that we can learn and recognise what is appropriate and acceptable in every setting.
To best practise this step of Teamwork, apply what you have learnt to a real-life situation. Choose one or more of the activities below, remind yourself of the key points and strategies in the step, and have a go!
To teach this step:
This step lends itself well to being reinforced in the classroom, as a set of norms of behaviour. The teacher can also make the contrast between appropriate behaviour at break time and during learning time to help learners recognise the differences.
This step is best assessed through sustained observation of behaviour, particularly if learners are able to identify and follow norms of behaviour in different settings.
This skill step is relevant to everybody in the workplace as appropriate behaviour is a basic expectation.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill in the workplace:
For those already employed, this step is best assessed through observation over time and discussion. For instance:
During the recruitment process, this step could be assessed for by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
At home, you can easily support your child to build their essential skills. The good news is that there
are lots of ways that you can have a big impact, including: