To achieve Step 2, individuals will show that they can be on time and reliable.
In earlier steps, the focus was on how to work positively with other people, and recognising appropriate behaviour in different settings. These are crucial foundations for effective teamwork – as is this next step of being on time and reliable.
The building blocks of this step are learning:
The importance of being on time varies a lot in different cultures and different parts of the world.
In some parts of the world, being late is seen as being rude, as it is seen as suggesting that you do not respect the time of the person you are keeping waiting. In other places, the idea of timings are much more relaxed.
In the context of work or education, timings tend to be more important. This is because getting tasks done relies on things happening in the right order and at the right points. If you work in a factory, the production line might be held back if you are not in post at the right time. In a hospital, the previous shift cannot leave until the new one has arrived to take over. In education, classes have to start and end at the right time.
The other side to being on time is being on time with getting work done. Pieces of work often need to be finished by a particular time, called a deadline because this work is required in order to allow something else to happen. If you don’t meet those deadlines, then it stops the whole process of other things that were due to happen afterwards.
Reliability is about being consistently good at something, so other people can trust in you. That might mean completing work to a good standard and trying hard every day. It also means that if you promise to do something that you get it done.
Being reliable also means that you can be relied on to follow the expected behaviours where you are (see Step 1) and that you can always work positively with others (Step 0). It also means being on time, as we’ve just seen.
If you are reliable, you will find that:
Unfortunately, the reverse is the case you if you are unreliable:
There are a few things that you can do to become more reliable:
In the end, we can all become reliable, and we all benefit from that too.
There are many parts of our school or college life that require us to be on time. We need to arrive on time for the start of the day and the start of lessons, home learning assignments have to be handed in on time and we might have important meetings to attend. If we are on time, we have the opportunity to fully take part in everything offered and show we are ready to learn. If we are unreliable, late for lessons and do not hand in work, then our learning will be negatively affected. This in turn will impact our future study and work opportunities.
At work, there will be many occasions during the day when we are required to be on time. Firstly, at the start of the day or shift, when attending meetings or visiting customers or clients. Production lines may be planned for specific start times and hospitals, open 24 hours a day, require the staff to be ready to start at the beginning of their shift. The work of other people may rely onus completing our tasks by a set deadline: to be late or unreliable will have a negative effect on the work of others and therefore on the organisation as a whole.
In the wider world we have many activities or events that are arranged for a specific time, for example, dental and doctor appointments, sports matches and exercise classes, theatre visits and social evenings. In some cases, if we do not turn up the appointment has to be cancelled, if it cannot take place at another time. We may miss part of an enjoyable social event and some places may charge you for being late. Being unreliable means you may miss out on important events or upset friends and family who always have to wait for you.
To best practise this step of Teamwork, apply what you have learnt to a real-life situation. Choose one or more of the activities below, remind yourself of the key points and strategies in the step, and have a go!
To teach this step:
This step lends itself well to reinforcement in the classroom. The teacher can use the language of being on time and reliability as a way to support learners to develop positive attitudes towards these. Learners should also see that there are steps that they can take to get better too.
This step is best assessed through sustained observation of learners, and whether they are on time and reliable over a sustained period.
This step is relevant to all those who collaborate with others on tasks.
To build this step in the work environment, managers could:
There are plenty of opportunities for building this skill in the workplace:
For those already employed, this step is best assessed through observation over time and collecting feedback. For instance:
During the recruitment process, this step could be assessed by:
We work with a wide range of organisations, who use the Skills Builder approach in lots of different settings – from youth clubs, to STEM organisations, to careers and employability providers.
We have a lot of materials available to support you to use the Skills Builder Universal Framework with the individuals you work with, including:
We also do a lot of work with organisations who join the Skills Builder Partnership to build the Universal Framework into their work and impact measurement systems. You can find out a lot more using the links below.
At home, you can easily support your child to build their essential skills. The good news is that there
are lots of ways that you can have a big impact, including: